Refund Policy

Last updated: 16 June 2026. We want DataLook to be worth paying for. This policy explains when and how you can get a refund. It forms part of our Terms of Service.

Money-back window

If you are not satisfied, you can request a full refund within 14 days of your first payment for a plan. We offer this no-questions-asked for first-time purchases.

Renewals

Subscriptions renew automatically each month. You can cancel anytime to stop future renewals — access continues until the end of the period you already paid for. Renewal charges are generally non-refundable after the 14-day window, but if a renewal caught you by surprise, contact us within 7 days of the charge and we will review it in good faith.

How to request a refund

Email [email protected] from the address on your account, with the email used at checkout. Refunds are processed by our Merchant of Record, Lemon Squeezy, back to your original payment method, typically within 5–10 business days depending on your bank.

Exceptions

• Abuse of the refund policy (e.g. repeated buy-and-refund cycles) may be declined.
• Accounts terminated for violating our Terms of Service are not eligible.
• Where local consumer law grants you stronger rights, those rights apply and are not reduced by this policy.

Questions

Reach us any time at [email protected] — a founder reads support email.